Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to return. Returns need to be received by us within the 30 days to be accepted.

To start a return, you can contact us at contact@jewelleryhutuk.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return postage will need to be covered by the customer.

Earrings, nose jewellery, sale items, ring sizers, purchased shine cloths and personalised items are non-returnable.

Refund Policy on promotional offers:

Multi-buy promotions: If an order is placed using a multi-buy or bundle offer (such as Buy 2, Get 30% Off) and one or more items are returned, the promotional discount will no longer apply. Any refund issued will be adjusted accordingly so that any items kept revert to their full, non-discounted price.
- Please note Personalised rings are non-refundable, whether purchased as part of a deal or not.

Orders which contain sets (multiple items sold together), cannot be returned individually.

Unfortunately, we cannot accept returns on gift cards or sale items.

You can always contact us for any return questions at contact@jewelleryhutuk.com

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and if the return is accepted, make a separate purchase for the new item. Please note we do not cover the return postage of items returned for an exchange or refund. Personalised products, earrings and nose jewellery cannot be exchanged. Please allow up to 7 working days for exchanges to be processed.

Refunds 

We will inform you when we receive and inspect your return. We will also notify you whether the refund has been approved or not. If it is approved, the refund will be automatically processed and credited to your original payment method. However, the time it takes for the refund to appear in your account may vary depending on your specific bank or credit card company. If an item from a multi-buy promotion is returned, the promotional discount will be removed and the refund will be adjusted accordingly